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Job Opening: Customer Service Representative

Feb 1, 2018 - news

MedTest: A Great Place To Work


Customer Service Representative


Full Time


Canton, Michigan USA


  • Provide world class customer support via multiple channels

  • Responsible for verification, and correction if needed, of customer documentation and orders for products

  • Accurately entering purchase orders

  • Demonstrate exceptional soft skills in every customer interaction by conveying a positive attitude

  • Work together with the customer service team and other departments, such as shipping, production, formulation, laboratory, and finance

  • Answer incoming telephone calls and emails regarding status updates on customer orders

  • Document all incoming customer complaints and inform the technical service team

  • Increase the customer retention rate by proactively contacting customers and identifying any needs they may have


  • Minimum high school diploma or equivalent

  • Previous customer service experience a must (Previous sales experience is helpful)

  • Organizational skills, attention to detail, and time management skills required

  • Computer literate

  • Excellent communication skills

  • Multi-task oriented

  • Must have the ability to follow and understand written protocols

Please submit your resume or CV (Curriculum Vitae) and cover letter with salary requirements to

Inside MedTest - Winter 2017 International Newsletter

Dec 15, 2017 - news

Inside MedTest - Winter 2017 Domestic Newsletter

Dec 15, 2017 - news

The "Inside MedTest" Winter Edition is Here!

MedTest Winter 2017 Domestic Newsletter

November is Diabetes Month!

Nov 27, 2017 - news

Did you know that there are direct and indirect methods of measuring Hemoglobin A1c?

Many HbA1c methods are indirect measurements, meaning that the HbA1c concentration and the concentration of hemoglobin are both measured. The percent HbA1c in the sample is then calculated as follows: % HbA1c = ([HbA1c] / [Total Hemoglobin]) x 100. Both the concentration of hemoglobin A1c specifically, and the concentration of total hemoglobin, are measured. The ratio is reported as a percent hemoglobin A1c.

The direct HbA1c method utilizes the interaction of antigen and antibody to directly determine the HbA1c concentration in whole blood. This method is possible due to MedTest’s Pointe Scientific brand’s proprietary antibody whose epitope on the N-terminal of the B-chains does not require denaturation of the hemoglobin molecule in order to be available to the antigen binding fragments (Fab). These reagents have the highest degree of antibody specificity, minimizing the cross-reactivity from hemoglobin variants (HbA2, HbC, HbD, HbE and HbS).

MedTest's Pointe Scientific HbA1c reagents are traceable to the IFCC Reference Measurement Procedure and are NGSP certified. Contact us today for more information on how to perform DIRECT HbA1c testing on your general chemistry analyzer.

Learn more about using a Direct Hemoglobin A1c Assay

WA-H7546-02   11/17

American Association for the Treatment of Opioid Dependence (AATOD)

Nov 13, 2017 - events

New York, NY - The AATOD Conference is the largest gathering of the opioid treatment community. This conference brings innovative people together in a diverse array of forums and workshops. Many new and exciting additions to MedTest's portfolio of diagnostic products will be promoted. Stop by and visit with our helpful team of professionals located in Booth: 217

New York Marriott Marquis

New York, New York

March 10 - 14, 2018


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