Feb 1, 2018 - news
MedTest: A Great Place To Work
Customer Service Representative
Canton, Michigan USA
Provide world class customer support via multiple channels
Responsible for verification, and correction if needed, of customer documentation and orders for products
Accurately entering purchase orders
Demonstrate exceptional soft skills in every customer interaction by conveying a positive attitude
Work together with the customer service team and other departments, such as shipping, production, formulation, laboratory, and finance
Answer incoming telephone calls and emails regarding status updates on customer orders
Document all incoming customer complaints and inform the technical service team
Increase the customer retention rate by proactively contacting customers and identifying any needs they may have
Minimum high school diploma or equivalent
Previous customer service experience a must (Previous sales experience is helpful)
Organizational skills, attention to detail, and time management skills required
Excellent communication skills
Must have the ability to follow and understand written protocols
Please submit your resume or CV (Curriculum Vitae) and cover letter with salary requirements to email@example.com
Dec 15, 2017 - news
See what's new at MedTest!
Dec 15, 2017 - news
The "Inside MedTest" Winter Edition is Here!
Nov 27, 2017 - news
Did you know that there are direct and indirect methods of measuring Hemoglobin A1c?
Many HbA1c methods are indirect measurements, meaning that the HbA1c concentration and the concentration of hemoglobin are both measured. The percent HbA1c in the sample is then calculated as follows: % HbA1c = ([HbA1c] / [Total Hemoglobin]) x 100. Both the concentration of hemoglobin A1c specifically, and the concentration of total hemoglobin, are measured. The ratio is reported as a percent hemoglobin A1c.
The direct HbA1c method utilizes the interaction of antigen and antibody to directly determine the HbA1c concentration in whole blood. This method is possible due to MedTest’s Pointe Scientific brand’s proprietary antibody whose epitope on the N-terminal of the B-chains does not require denaturation of the hemoglobin molecule in order to be available to the antigen binding fragments (Fab). These reagents have the highest degree of antibody specificity, minimizing the cross-reactivity from hemoglobin variants (HbA2, HbC, HbD, HbE and HbS).
MedTest's Pointe Scientific HbA1c reagents are traceable to the IFCC Reference Measurement Procedure and are NGSP certified. Contact us today for more information on how to perform DIRECT HbA1c testing on your general chemistry analyzer.
Nov 13, 2017 - events
New York, NY - The AATOD Conference is the largest gathering of the opioid treatment community. This conference brings innovative people together in a diverse array of forums and workshops. Many new and exciting additions to MedTest's portfolio of diagnostic products will be promoted. Stop by and visit with our helpful team of professionals located in Booth: 217
New York Marriott Marquis
New York, New York
March 10 - 14, 2018
BOOTH: 217 - AATOD